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Derek Sivers Quotes - Page 3

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Most people don't know what they're talking about. They move their mouth and say things because they don't want to admit they don't know. Or they think they know, but it's just confabulation and biases. So ignore them

Most people don't know what they're talking about. They move their mouth and say things because they don't want to admit they don't know. Or they think they know, but it's just confabulation and biases. So ignore them unless what they say resonates with some real wisdom inside of you. Assume they're a fool and find out the truth for yourself.

Derek Sivers
Real, Moving, Thinking
Source: www.huffingtonpost.com

Don’t pursue business just for your own gain. Only answer the calls for help.

Derek Sivers
Answers, Gains, Helping
Derek Sivers (2015). “Anything You Want: 40 Lessons for a New Kind of Entrepreneur”, p.8, Penguin

If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, CD Baby. From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!

Derek Sivers
Baby, Educational, Pms
"Insight into CD Baby's Customer Support". Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

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