In the midst of a burning-hot shaming, calling for patience and context and understanding and empathy can really land you in trouble.
We have to understand how the extremists got the way they are. Without that kind of understanding, we'd never really get to know them. I put in nothing about their childhoods. But what I have put in is stuff about the weird symbiotic relationship between us and them.
We want to see ourselves as curious and open-minded and smart and understanding things in terms of context and nuance, but when someone tries to do that in the midst of a shaming they're turned on.