Success is not a harbor but a voyage with its own perils to the spirit ... The lesson that most of us on this voyage never learn, but can never quite forget, is that to win is sometimes to lose.
What starts the process, really, are laughs and slights and snubs when you are a kid. If your anger is deep enough and strong enough, you learn that you can change those attitudes by excellence, personal gut performance.
Any change is resisted because bureaucrats have a vested interest in the chaos in which they exist.
