Authors:

If your incentives are set up wrong - if for some reason you reward people for behavior that's actually bad for your customers or your organization - then you're going to encourage that behavior.

"Q&A with Ramez Naam: Dialogues on the Environment". Interview with Mark Tercek, bigthink.com.
If your incentives are set up wrong - if for some reason you reward people for behavior that's actually bad for your customers or your organization - then you're going to encourage that behavior.