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  5. Not being in tune with your customers is like living in an...

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

Robert Foster Bennett
Reality, Thinking, Tunes
Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.