Authors:

When you have police officers like Office Encinia who is a trained professional, who is trained to de-escalate a situation where a motorist may not be in the best of moods because of an encounter that they're having with you, you are trained to respond differently.

"Sandra Bland's Family Reacts To Grand Jury's Decision". "Morning Edition"with David Greene, www.npr.org. December 23, 2015.
When you have police officers like Office Encinia who is a trained professional, who is trained to de-escalate a situation where a motorist may not be in the best of moods because of an encounter that they're having