You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.
Stephen R. Covey (1994). “Daily Reflections for Highly Effective People: Living THE SEVEN HABITS OF HIGHLY SUCCESSFUL PEOPLE Every Day”, p.172, Simon and Schuster
