Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.
Stephen R. Covey (2004). “The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change”, p.253, Simon and Schuster
