No matter what your profession – doctor, lawyer, architect, accountant – if you are an American, you better be good at the touchy-feely service stuff, because anything that can be digitized can be outsourced to either the smartest or the cheapest producer.
Thomas L. Friedman (2007). “The World Is Flat 3.0: A Brief History of the Twenty-first Century”, p.15, Macmillan
