Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming, Joyce (edited by) Orsini, Diana (edited by) Deming Cahill (2012). “The Essential Deming: Leadership Principles from the Father of Quality”, p.18, McGraw Hill Professional
