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The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

Source: bobmorris.biz
The two critical questions to ask are: Who is my customer? and What value am I adding? Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things