Authors:

It is a company's customers who effectively control what it can and cannot do.

Clayton Christensen, Michael Raynor, Jeff Dyer, Hal Gregersen (2013). “Disruptive Innovation: The Christensen Collection (The Innovator's Dilemma, The Innovator's Solution, The Innovator's DNA, and Harvard Business Review article "How Will You Measure Your Life?") (4 Items)”, p.113, Harvard Business Press
It is a company's customers who effectively control what it can and cannot do.