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Most people have no idea how to politely answer a phone. The English do, and it's been their only major business advantage for the past two centuries.

Douglas Coupland
Past, Ideas, Two
Douglas Coupland (2008). “JPod”, p.12, Bloomsbury Publishing USA
Most people have no idea how to politely answer a phone. The English do, and it's been their only major business advantage for the past two centuries.