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  5. Folks want to be listened to, they want to be heard.

Folks want to be listened to, they want to be heard.

Erik Qualman
Want, Heard, Folks
"Could Student's Facebook Page Topple a Towing Company?" by Ki Mae Heussner, abcnews.go.com. May 28, 2010.
Folks want to be listened to, they want to be heard.