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If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.

Jakob Nielsen
Design, Support, Site
"GE brings customer service to light" by Dana Gardner, www.cnn.com. October 12, 1999.
If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.