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  4. Jan Carlzon
  5. Quality doesnt mean we have to be 100 percent better in any ...

Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

Jan Carlzon
Mean, Excellence, Quality
Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.