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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Jeff Bezos
Inspirational, Motivational, Inspiring
"Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.