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It is the prerogative of wizards to be grumpy. It is not, however, the prerogative of freelance consultants who are late on their rent, so instead of saying something smart, I told the woman on the phone, "Yes, ma'am. How can I help you today?

Jim Butcher
Smart, Phones, Wizards
Jim Butcher (2000). “Storm Front: Book one of The Dresden Files”, p.19, Penguin Group
It is the prerogative of wizards to be grumpy. It is not, however, the prerogative of freelance consultants who are late on their rent, so instead of saying something smart, I told the woman on the phone, Yes, ma'am.