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You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.

John E. Pepper, Jr.
Jobs, Educational, Worry
"John Pepper of Boloco: Acting On The Customer’s Voice". Interview with Brent Leary, smallbiztrends.com. December 15, 2015.
You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.