Authors:

All men have a feeling, that they would rather you told them a civil lie than give them a point blank refusal.... If you make a promise, the thing is still uncertain, depends on a future day, and concerns but few people; but if you refuse you alienate people to a certainty and at once, and many people too.

"The Treatises of M. T. Cicero" by C. D. Yonge, On Standing for the Consulship, section 12, p. 499, 500, 1872.
All men have a feeling, that they would rather you told them a civil lie than give them a point blank refusal.... If you make a promise, the thing is still uncertain, depends on a future day, and concerns but few