Authors:

There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

Margaret J. Wheatley (2010). “Finding Our Way: Leadership for an Uncertain Time (Large Print 16pt)”, p.239, ReadHowYouWant.com
There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended