As a person, I have never been discourteous or nasty to anybody. I may have stood my ground a bit too directly, a bit too firmly, and I believe I have, over a number of years, learned to be a little less direct.

As a person, I have never been discourteous or nasty to anybody. I may have stood my ground a bit too directly, a bit too firmly, and I believe I have, over a number of years, learned to be a little less direct.