Colleen Barrett Quotes
We’re in the Customer Service business—we just happen to provide airline transportation.
Ken Blanchard, Colleen Barrett, David Russo, David Ross, Richard Templar (2012). “Building Better Business Teams: Proven Strategies that Get the Best from Your People (Collection)”, p.89, FT Press
Ken Blanchard, Colleen Barrett (2010). “Lead with LUV: A Different Way to Create Real Success”, p.6, FT Press