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Daniel Goleman Quotes about Empathy

When we focus on others, our world expands.

When we focus on others, our world expands.

Daniel Goleman (2011). “Social Intelligence: The New Science of Human Relationships”, p.54, Random House

Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.

Daniel Goleman, Richard Boyatzis, Annie McKee (2013). “Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence”, p.44, Harvard Business Review Press

Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike.

"Sociability: It's all in your mind". Interview with Sharon Jayson, usatoday30.usatoday.com. September 24, 2006.

Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.

Daniel Goleman (2017). “What Makes a Leader? (Harvard Business Review Classics)”, p.23, Harvard Business Press

Empathy represents the foundation skill for all the social competencies important for work.

Daniel Goleman (2011). “Working With Emotional Intelligence”, p.137, Bantam

Simply paying attention allows us to build an emotional connection. Lacking attention, empathy hasn't a chance.

"Building a 'Muscular Empathy'" by Viral Mehta, www.huffingtonpost.com. January 2, 2012.