The greatest sin of airline management of the last 22 years is to say, "It's all labor's fault."
There really isn't any limit to the number of people who want a piece of you, and it's all important stuff.
The tolerance of the public is diminishing. We're spending time on the wrong people. It's nutty. There has to be a better way. Why are we stripsearching Aunt Molly from Iowa and letting on Richard Reid?
