There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
We know where most of the creativity, the innovation, the stuff that drives productivity lies-in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese-or at least manage like them.
In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.
The 1980s will seem like a walk in the park when compared to new global challenges, where annual productivity increases of 6% may not be enough. A combination of software, brains, and running harder will be needed to bring that percentage up to 8% or 9%.
