Anything a customer can do for themselves is where service stops and relevance begins.
Intuition is educated by experience and employed by curiosity.
How are you managing the velocity of change?
In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.
Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.
Trust is a good business practice.
