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John Kador Quotes

An effective apology contains within it the answer to the question, How am I to be held accountable?

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.21, Berrett-Koehler Publishers

Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.6, Berrett-Koehler Publishers

Apology is the most courageous gesture we can make to ourselves.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.3, Berrett-Koehler Publishers

You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.157, Berrett-Koehler Publishers

Progress occurs one apology at a time.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.238, Berrett-Koehler Publishers

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

John Kador (2010). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Large Print 16pt)”, p.23, ReadHowYouWant.com

When I accept an apology it means that the part in me that honors our relationship honors the part in you that honors our relationship.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.156, Berrett-Koehler Publishers

Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.164, Berrett-Koehler Publishers

Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.15, Berrett-Koehler Publishers

Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.3, Berrett-Koehler Publishers

We value apology in the abstract, but turn our backs on it in practice.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.5, Berrett-Koehler Publishers

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.240, Berrett-Koehler Publishers

An apology informed is good; an apology performed is better.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.21, Berrett-Koehler Publishers

"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.200, Berrett-Koehler Publishers

No apology is equal to the task set before it.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.18, Berrett-Koehler Publishers

When we apologize we end our struggle with history.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.173, Berrett-Koehler Publishers

We rarely wrestle with apology and lose.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.240, Berrett-Koehler Publishers

Apology is not for the faint of heart, but then, neither is life.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.240, Berrett-Koehler Publishers