We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening.
![We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening.](http://cdn.quoteddaily.com/images/richard-branson/we-virgin-group-have-been-successful-not-by-wasting-time-scrutinising-our-competitors-but-by-looking-at-ourselves-from-the.jpg)
We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening.