The indispensability of reason does not imply that individual people are always rational or are unswayed by passion and illusion. It only means that people are capable of reason, and that a community of people who choose to perfect this faculty and to exercise it openly and fairly can collectively reason their way to sounder conclusions in the long run. As Lincoln observed, you can fool all of the people some of the time, and you can fool some of the people all of the time, but you can't fool all of the people all of the time.
Steven Pinker (2011). “The Better Angels of Our Nature: Why Violence Has Declined”, p.211, Penguin