If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.
![If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.](http://cdn.quoteddaily.com/images/david-neeleman/if-its-torture-flying-one-airline-and-yours-is-a-pleasant-experience-it-certainly-helps-your-revenue.jpg)