David Neeleman Quotes

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

Never, ever forget that you are a servant.

It's so important to experience what your customers are experiencing and listen to their suggestions.

In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a certain kind of creativity.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

With high trust, success comes faster, better, and at lower cost.

Trust strikes at the heart of our success at JetBlue. Trust is key to the speed of our growth. The Speed of Trust articulates better than any book that trust is the one thing that changes everything-in business and in life. With high trust, success comes faster, better, and at lower cost.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

People who invest in aviation are the biggest suckers in the world.

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

When you do consolidation, you get rid of flying and you get rid of routes.

I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years.

I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

Value will always be on top of everyone's lists now, right along with safety.

Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.

I'm always crunching numbers, so my calculator watch is a must.

People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.