Authors:

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

"The Design of Everyday Things". Book by Donald Norman, Ch. 4, p. 87; regarding doors labeled "Push" and "Pull", 2002.
When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.