Authors:

The novice-friendly software is more like a misbehaving dog: it shits on the floor, it destroys things, and stinks - the novice-friendly software embodies the opposite of what computer people have dreamed of for decades: artificial stupidity. It's more human.

"Read the fine manual, please". Usenet discussion groups, groups.google.com. November 14, 1997.
The novice-friendly software is more like a misbehaving dog: it shits on the floor, it destroys things, and stinks - the novice-friendly software embodies the opposite of what computer people have dreamed of for