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  4. Fernando J. Corbato
  5. To our dismay, users who had been enduring several hour...

To our dismay, users who had been enduring several hour waits between jobs run under batch processing were suddenly restless when response times were more than a second.

Fernando J. Corbato
Running, Jobs, Waiting
"On Building Systems That Will Fail". Communications of the ACM, Volume 34 Issue 9, dl.acm.org. September 1991.
To our dismay, users who had been enduring several hour waits between jobs run under batch processing were suddenly restless when response times were more than a second.