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By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

Amy Jo Martin
Memorable, Media, Connections
"What’s Around the Social Media Corner for Brands in 2013" by Amy Jo Martin, www.huffingtonpost.com. January 24, 2013.
By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.