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I think a compliment ought always to precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.

Mark Twain
Thinking, Complaining, Resentment
Mark Twain (1917). “Mark Twain's Letters”
I think a compliment ought always to precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.