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Perhaps the hardest lesson of all is that there is no such thing as 'getting it right'-least of all with the promulgation of quality.

Mary Walton
Quality, Lessons, Hardest
Mary Walton (1991). “Deming management at work”, Putnam Publishing Group
Perhaps the hardest lesson of all is that there is no such thing as 'getting it right'-least of all with the promulgation of quality.