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  5. Reengineering posits a radical new principle: that the...

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Michael Martin Hammer
Design, Principles, Management
"Reengineering the Corporation: A Manifesto for Business Revolution" by Michael Hammer, James A. Champy, HarperCollins, (p. 11), 1993.
Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.