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People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

Michael O'Leary
People, Needs, Offensive
"Ryanair puts 32% jump in profits down to being nicer" by Gwyn Topham, www.theguardian.com. November 3, 2014.
People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.