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One reason for the tremendous increase in health-care costs in the U.S. is managerial neglect of the "hotel services" by the people who dominate the hospital, such as doctors and nurses.

Peter Drucker
Doctors, Nurse, People
Peter Drucker (2013). “People and Performance”, p.185, Routledge
One reason for the tremendous increase in health-care costs in the U.S. is managerial neglect of the hotel services by the people who dominate the hospital, such as doctors and nurses.