Culture Quotes - Page 115

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

If you wait until you have to change, you may have waited too long.

If you're always doing what you've always done, you'll never see (or become) what you could be!

Preparation clears a pathway for success.

What does your product really mean to the people who buy it?

The bottom line is a by-product of taking care of your main product - your customers.

When your staff are 'information-rich', their information can make you rich!

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

Preparation is good, but customers need results.

Unlimited efforts can produce unlimited results.

Always trust people and they may let you down. Always distrust people and you have let them down.

Are you doing only what you must or doing all you can?

Make your upper limit, no limit.

Are people being the least you expect of them, or the best they expect themselves to be?

A scattered effort is a poor effort.

Let your imagination soar. What you can do for customers is more than you see today.

The true measure of what you put in, is what's received on the other end.

The right measure is not how many customers you've got, but how closely you hold them.

Silent customers can be deadly. Encourage them to complain.

Constant acts of goodness are worth far more than rare acts of greatness.

If you haven't given them your trust, you haven't given them enough.

Always aim for 100 percent and you'll always know where to improve.

The cutting edge of service is always being honed and polished.

Plans turn promises into results and dreams into realities.

When only a little can be done, doing it becomes the greatest you can do.