Service Culture Quotes

If one of our customers comes into the store without a smile, I'll give them one of mine.

It is easier to do a job right than to explain why you didn't.

In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result.

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.

After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

When you're out of quality, you're out of business.

We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty.

Keep doing good deeds long enough, and you'll probably turn out a good man in spite of yourself.

The most effective way to achieve right relations with any living thing is to look for the best in it, and then help that best into the fullest expression.

Everything can be improved.

Nothing strengthens the judgment and quickens the conscience like individual responsibility.

The easier it is to do something, the harder it is to change the way you do it.

Customer service shouldn't just be A department, it should be the entire company.

Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.

Trust is the lubrication that makes it possible for organizations to work.

You cannot change what has already happened. You can always change the way you respond.

Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

When the customer makes contact, he does not want a quote. He wants a commitment.

Quality is more than a promise, it's genuine performance.

Customer complaints are the schoolbooks from which we learn.

Your customers get better when you do.

Be the mirror in which people admire their true potential.

Customer service is not a department, it's everyone's job.