Strong Quotes - Page 282
Jennifer Donnelly (2014). “The Tea Rose”, p.334, Bloomsbury Publishing
Jennifer Donnelly (2015). “A Gathering Light”, p.135, Bloomsbury Publishing
Jeffrey H. Gitomer (1998). “Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know”, Bard