If we do not know who the customer is, we do not know what quality is.
Meritocracy is a good thing. Whenever possibly, people should be judged based on their work and results, not superficial qualities.
If you don't know who your customer is, you don't know what quality is.
The big question of our time is not Can it be built? but Should it be built? This places us in an unusual historical moment: our future prosperity depends on the quality of our collective imaginations.
