Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.
We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.
