If love is the soul of Christian existence, it must be at the heart of every other Christian virtue. Thus, for example, justice without love is legalism; faith without love is ideology; hope without love is self-centeredness; forgiveness without love is self-abasement; fortitude without love is recklessness; generosity without love is extravagance; care without love is mere duty; fidelity without love is servitude. Every virtue is an expression of love. No virtue is really a virtue unless it is permeated, or informed, by love.
I think your heart needs to be broken, and broken open, at least once to have a heart at all or to have a heart for others.
Our culture is almost entirely prepared to not just help you create your false self, but to get very identified with it and attached to it. So, without some form of God experience, which teaches you who you are apart from that - we would say in the religious world, who you are "in" God, in the mind and heart of God - there's almost no way to get out of it.
Your heart has to be prepared ahead of time through faith and prayer and grace and mercy and love and forgiveness so you can keep your heart open in hell, when hell happens.