Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.
Life is too short to do mediocre work and it is definitely too short to build shitty things.
The outward expression of empathy is courtesy.
We're still at the beginning of a major transition in how people communicate and work together.
When key users told us something wasn't working, we fixed it - immediately.
You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going to be slightly different because of the nature of the product and the kinds of people who use it.
Some people will know exactly what they want to do at a very young age, but the odds are low. I feel like people in their early- to mid-20s are very earnest. They’re very serious, and they want to feel like they’ve accomplished a lot at a very young age rather than just trying to figure stuff out. So I try to push them toward a more experimental attitude.
It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.
I'm going to make more money than I need in any outcome.
