When you're overwhelmed by your emotion, you listen less and you judge more. This is also the reality of the dogmatic mind.
Just take Germany and the suffering of Jews during and after the Second World War. It would be legal to ridicule and to laugh at this suffering, but since it was such a trauma on the European conscience, no one is going to do it. It is an open scar, an open wound, an open reality.
I think what we are seeing is a vicious circle: by covering the controversies and the conflicting realities, it creates a much distorted perception of Islam and Muslims. When a minority is being taken as a majority, it creates a wrong image.