Arrogance is a way for a person to cover up shame. After years of arrogance, the arrogant person is so out of touch, she truly doesn't know who she is. This is one of the greatest tragedies of shame cover-ups: not only does the person hide from others, she also hides from herself.
John Bradshaw (2010). “Healing the Shame that Binds You”, p.123, Health Communications, Inc.
